Azucena's Primary Home Care
✅ You have the right to file a complaint without fear of retaliation. Your care will not be affected by filing a complaint.
You may file a complaint about care quality, staff conduct, or any concern with us directly:
Phone: (956) 594-8188 (Mon–Fri 8am–5pm · Emergencies: 24/7)
In person / By mail: 1054 Toronja Ave, Brownsville, TX 78521
We will respond to your complaint within 5 business days. All complaints are investigated and documented in accordance with TAC §558.
You may also file a complaint directly with the State of Texas:
HHSC Consumer Rights & Services
1-800-458-9858 (toll-free)
HHS Office for Civil Rights
1-800-368-1019 · ocrportal.hhs.gov